Registering a Complaint with a State Board or Commission of Higher Education
In accordance with federal law, Shorter University identifies the processes by which students may file complaints about the University with each U.S. state governing board or commission that governs University educational activity. If you have a complaint about Shorter University’s distance education programs, for example, contact the appropriate authority in your state of residence. Below is a list of available complaint process information for all states for your convenience.
Alabama
Alabama Commission on Higher Education
PO Box 302000
Montgomery, AL 36130-2000
https://www.accs.cc/index.cfm/school-licensure/complaints/
Alaska
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
EED.ACPE-IA@alaska.gov
Arizona
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
https://ppse.az.gov/complaint
Arkansas
Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201
http://www.adhe.edu/SiteCollectionDocuments/AcademicAffairsDivision/ICAC%20Rules%20and%20Regulations/APPENDIXJ.pdf
California
California Bureau of Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
http://www.bppe.ca.gov/forms_pubs/complaint.pdf
Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
http://highered.colorado.gov/Academics/Complaints/default.html
Connecticut
The Office of Financial & Academic Affairs for Higher Education
61 Woodland Street
Hartford, CT 06105-2326
http://www.ctdhe.org/POSA/pdf/CP2ComplaintForm.pdf
Delaware
Delaware Department of Education
Higher Education Office
John G. Townsend Building
401 Federal Street
Dover, DE 19901
dheo@doe.k12.de.us
District of Columbia
District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
2nd Floor
Washington, DC 20002
http://osse.dc.gov/service/public-complaints
Florida
Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
http://www.fldoe.org/policy/cie/file-a-complaint.stml
Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl. #220
Tucker, GA 30084-5334
http://rules.sos.state.ga.us/docs/392/5/06.pdf
Hawaii
Hawaii State Board of Education
PO Box 2360
Honolulu, HI 96804
http://hawaii.gov/dcca/ocp/consumer_complaint
Idaho
Idaho State Board of Education
650 West State Street
PO Box 83720
Boise, ID 83720-0037
http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp
Illinois
Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, IL 62701-1404
info@ibhe.org
Institutional Complaint Hotline: (217) 557-7359
Indiana
Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis, IN 46204
http://www.in.gov/cpe/2329.htm
Iowa
Iowa College Aid
603 E. 12th Street, 5th Floor
Des Moines, IA 50319
https://www.iowacollegeaid.gov/content/constituent-request-review
Kansas
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/private_postsecondary_complaint_process
Kentucky
Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512
http://cpe.ky.gov/policies/academicpolicies/licensure.htm
Louisiana
Louisiana Board of Regents
PO Box 3677
Baton Rouge, LA 70821-3677
http://www.regentsfiles.org/assets/docs/ProprietarySchools/StudentComplaintProcedure.pdf
Maine
Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
Maryland
Maryland Higher Education Commission
6 N. Liberty Street
Baltimore, MD 21201
http://www.mhec.state.md.us/career/pcs/gripe.asp
Massachusetts
Massachusetts Department of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintprocess.asp
Michigan
Michigan Department of Labor & Economic Growth
Office of Postsecondary Services
Proprietary School Unit Staff
201 N. Washington Sq.
Lansing, MI 48913
http://www.michiganps.net/complaint.aspx
Minnesota
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf
Missouri
Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469
http://www.dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
Montana
Montana University System
Office of the Commissioner of Higher Education
2500 Broadway
PO Box 203201
Helena, MT 59620-3201
http://www.mus.edu
Nebraska
Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005
http://www.ccpe.state.ne.us/PublicDoc/CCPE/
Nevada
Nevada Commission on Postsecondary Education
3663 East Sunset Road
Suite 202
Las Vegas, Nevada 89120
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm
New Hampshire
New Hampshire Higher Education Commission
101 Pleasant Street
Concord, NH 03301-3494
http://www.education.nh.gov/highered/colleges/index.htm
New Jersey
State of New Jersey
PO Box 542
Trenton, NJ 08625
http://www.state.nj.us/highereducation/More_HE_Resources/accreditation.htm
New Mexico
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505
http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx
New York
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
North Carolina
The University of North Carolina General Administration
Post-secondary Education Complaints
c/o Assistance Director of Licensure and Workforce Studies
910 Raleigh Road
Chapel Hill, NC 27514
http://www.northcarolina.edu/aa_planning/licensure/resources.htm
North Dakota
North Dakota Department of Career and Technical Education
State Capitol – 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
http://www.nd.gov/cte/
Ohio
Ohio Board of Regents
30 East Broad Street, 36th floor
Columbus, OH 43215-3414
http://www.ohiohighered.org/
Oklahoma
Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
Oregon
Oregon Office of Degree Authorization
1500 Valley River Drive, Suite 100
Eugene, OR 97401
http://www.osac.state.or.us/oda/accreditation.html
Pennsylvania
Pennsylvania Department of Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
http://www.portal.state.pa.us/portal/server.pt/community/higher_education/8711/complaint_procedure/1004474
Puerto Rico
Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900
http://www.de.gobierno.pr/
Rhode Island
Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903
South Carolina
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/complaint_procedures_and_form.pdf
South Dakota
South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545
Tennessee
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Texas
Texas Workforce Commission
Career Schools and Colleges
101 East 15th Street, Room 226-T
Austin, TX 78778-0001
http://www.twc.state.tx.us/svcs/propschools/ps401a.pdf
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5‐03D4‐9CCE‐40FA9F46F2CD3C9D
Utah
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
http://consumerprotection.utah.gov/complaints/index.html
Vermont
Vermont Department of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501
http://www.education.vermont.gov/new/pdfdoc/pgm_postsecondary/EDU-Complaint_Resolution_Statement_for_Postsecondary_Education_Matters.pdf
Virginia
State Council of Higher Education for Virginia
101 N. 14th St., 9th Floor
James Monroe Building
Richmond, VA 23219
http://www.schev.edu/forms/StudentComplaintInformation.pdf
Washington
Washington Higher Education Coordinating Board
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430
http://www.wsac.wa.gov/protecting-education-consumers
West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston, WV 25301-2800
http://www.wvhepc.com/
Wisconsin
Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
P.O. Box 8696
Madison, WI 53708 – 8696
http://eab.state.wi.us/resources/complaint.asp
Wyoming
Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050